Providing Feedback – Do you do it?

Surveys, questionnaires, feedback forms are all ways that stores, doctors, businesses, and schools try to get your opinion on their services. Do you respond to these?

I personally get a kick out of completing surveys.

Yes, some ask the same question over and over. Yes, I complete some surveys because I was unhappy with service I received. Yes, I know giving feedback is a way for businesses and advertisers to “track” me so that they can send me more emails and ads, but I’m ok with it.

Giving feedback is a terrific tool for sharing your voice. It is a way to help businesses provide better service for their clients. It is a way to get free stuff (sometimes).

When I worked in retail, I LOVED getting a nice comment card. It really made my day to hear that I helped someone in some way. It frustrated me (probably more than most), when we received a negative card. It was like a personal hit to my work ethic and efforts, even thought I probably could not have done anything to stop or improve the situation, I always took their words to heart.

Keeping my own experience in mind, I do take the time to complete surveys for customer service associates who help or provide great service. I also take time to complete surveys when service is poor. That negative associate may be costing the company money or alienating people who need the services provided by that business.

Let me give you an example. Continue reading “Providing Feedback – Do you do it?” →